Position Title: LOCAL AREA NETWORK ADMINISTRATOR - SECONDARY SCHOOL
Union Group: Office Clerical and Technical
Wage Group: 11
Reports To: Team Leader - Client Services
Employment: 10 Months 1 week
Job Summary:
The School LAN Technician reports to the Team Leader- Client Services and takes direction from the school Principal. They are responsible for school based technical support for the school in which they are assigned. They are the first point of contact for service requests, primary level change requests and for users experiencing disruption in service locally.
Major Duties:
Responsible for being a collaborative and supportive team player focused on continuous improvement
Collaborate with other technical teams to expedite resolution of technical issues
Effectively communicate concerns and issues that may impact other sites
Participate in regular central IT coordination and training sessions
Recommend procedure modifications or improvements to the Team Leader - Client services
Develop end user capacity to resolve common and simple recurring issues through effective communication and support with a focus on information security
First point of contact for services requests, primary level change requests and for users experiencing disruption in service
Demonstrate ability to meet deadlines and handle stressful situations in a professional manner in a dynamic working environment
Monitor and respond to assigned help tickets, update help ticket details and close resolved help tickets as per SLAs
Escalate unresolved issues to the next level of support as required
Responsible for logistics of and tracking of computer assets in their assigned school
Support applications and hardware including desktops, laptops, mobile devices, interactive whiteboards, projectors and specialized technologies
In collaboration with the IT Network and Security team, resolve connectivity and networking issues
School Lan Technician may be deployed to other school locations in emergent situations to offer technical assistance
Provide technical support for teaching staff in their use of technology as a part of their professional practices (e.g. Data projectors, network access, ReportCard and progress reports)
Working with and supporting the office staff through expertise in technical clerical tools (e.g. School website, School Cash One Line, Smartfind Express, etc.)
Other duties as assigned
Equipment Used:
Qualifications:
Two-year Community College program in computer related studies, or equivalent combination of experience and education
Valid driver's license and access to own vehicle with the ability to transport equipment as required
A+ certification or equivalent
Desirable certifications: CompTIA, ITIL, Microsoft, Cloud and Security
Proven working experience in providing end user technical support
Strong communication and interpersonal skills
Proven troubleshooting, problem solving, organizational and multi-tasking skills
Experience with help desk software (e.g. ServiceNow) and using remote control application
PLEASE NOTE: This is 17.5 hour per week, 10 month 1 week, permanent position. Schedule to be determined.
The DDSB is also committed to providing accommodation and barrier-free and accessible employment in compliance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation based on any Human Rights Code protected ground(s) through any stage of the recruitment process, please make your requirements known when contacted so that we can meet your needs.
While we appreciate all applications received, only those to be interviewed will be contacted.