HUMAN RESOURCES ASSISTANT
This is a 12 month permanent position.
Job Purpose
Supports the Human Resources Information Management team by providing exceptional customer service, including serving as a receptionist for the People and Culture department, triaging questions and concerns to appropriate HR staff, responsible for the adjudication process for leaves of absence requests for various employee groups, providing backup for HR transactional activities performed in all areas of HR, running reports and lists, scanning staff records, and other duties.
Accountabilities
- Provides support to the Human Resources Information Management unit and is responsible for providing employment verification letters and responding to inquiries for employment verification from external sources; creating verification of experience letters for former employees; maintaining demographic information in the HRIS, including name, address and phone number changes; updating HR data as required, including salary changes, department and position transfers and other data entry requirements.
- Greets visitors, triages telephone calls and personal inquiries to human resources identifying the appropriate HR staff member to access or respond to the inquiry directly. Responds to straight-forward queries regarding policies, procedures, or collective agreement issues.
- Responsible for the leave of absence request process and adjudication ensuring compliance with Collective Agreements and Terms and Conditions.
- Provides records maintenance support, including scanning documents into employee files, scanning and file management of highly confidential criminal background checks, maintaining Offence Declaration records and supporting activities related to ability management processes, and employee sick and leave-related absences.
- Coordinates the Lunchroom Supervisor and Continuing Education hiring and documentation processes, maintains files and is the primary contact for staff.
- Prepares spreadsheets, calculates salary adjustments and inputs salary administration information in to the HRIS.
- Receives and processes union grievances and correspondence.
- Provides employees with member assistance regarding pension enrolment
- Performs other duties as assigned.
Knowledge and Skills
- Competent in the use of Office Suite products: Word, Excel, PowerPoint, Visio, Adobe
- Knowledge of office routines, methods, procedures
- Good problem-solving skills; excellent administrative and organizational skills
- Interpersonal skillsincluding the ability to work and communicate effectively with colleagues, students, visitors and external parties/agencies (e.g. unions)
- The ability to work effectively independently
- Ability to work well under tight times and to juggle multiple tasks at the same time
Education and Experience
Education
- Completion of a post-secondary diploma in a business-related discipline or human resources.
Experience
Minimum of 2 years experience with the following:
- customer service environment
- computer experience preferably with a Human Resource Information System (HRIS)
- working in administrative support position
The DDSB is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of our region. We encourage submissions from candidates who represent the various dimensions of diversity. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
